Our Guarantee

RETURNS &
WARRANTY

Sabers carry 30-day returns and a 12-month warranty. Prints, cosplay and custom work are made for you, so those are covered against defects. Everything is spelled out below.

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30-Day Returns · Sabers Only
NOT THE RIGHT SABER?
WE'LL SORT IT.
This 30-day window applies to sabers and accessories only. Printed items, cosplay pieces and custom work are made to order — see the section below.
1
Contact Us
Email john@blackforgeworkshop.com with your order number and reason for return within 30 days of delivery. Sabers and accessories only.
2
Get Instructions
We'll send return instructions within 24 hours. Item must be unused and in original packaging.
3
Ship It Back
Return shipping is the customer's responsibility unless the item is faulty or sent in error.
4
Get Refunded
Once received and inspected, your refund is processed within 5–7 business days to your original payment method.
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12-Month Warranty
WE KNOW WHAT'S
INSIDE. WE BACK IT.
Every Blackforge saber is covered for 12 months against manufacturing defects from the date of purchase. No hoops, no runaround — just contact us and we'll make it right.
✓ Covered
✓Soundboard & electronics failures
✓Battery defects
✓Hilt construction defects
✓Speaker failures
✓Charging port issues
✗ Not Covered
✗Dueling or impact damage
✗Drops or physical abuse
✗Water damage
✗Incorrect charging
✗Normal wear and tear
Making a Claim
Email john@blackforgeworkshop.com with your order number, description of the issue, and photos or video if possible. We'll respond within 2 business days.
Common Questions
Can I exchange for a different saber instead of a refund? +
Yes. Return the original item following the return process above and place a new order for the saber you want. This is the fastest way to get the right one to you. Contact us and we can help coordinate.
My saber arrived damaged — what do I do? +
Contact us immediately at john@blackforgeworkshop.com with your order number and photos of the damage. We'll arrange a replacement or refund — damage in transit is covered and we'll deal with the carrier on your behalf.
Does the warranty cover the blade? +
The blade is a consumable part rated for dueling. Manufacturing defects in the blade are covered — for example, a blade that arrives with dead LEDs or a faulty strip. Impact damage from combat is not covered, which is standard across the industry.
What if my issue shows up after 12 months? +
Contact us anyway. We can't guarantee coverage outside the warranty period, but we'll assess the issue and do what we can. Our reputation matters more than a strict cutoff date.
How long does a warranty repair or replacement take? +
We aim to resolve all warranty claims within 7–14 business days from the time we receive your item. We'll keep you updated throughout the process.
NEED TO START A RETURN OR CLAIM?

Reach out and we'll get back to you within 24 hours.

Contact Us Shipping Policy
Prints · Cosplay · Custom Work

MADE FOR YOU.
COVERED FOR DEFECTS.

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Printed Items
DEFECTS ONLY.
Printed items are produced after you order, in the design and finish you chose. They can't be resold, so they aren't eligible for return because of a change of mind.
If a piece arrives faulty, damaged in transit, or isn't what you ordered, email john@blackforgeworkshop.com within 30 days with your order number and photos. We'll reprint it or refund it — your choice. You won't be asked to ship a faulty print back at your own cost.
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Custom Work
NO REFUNDS.
PROOFS FIRST.
Custom work is designed and made for one person, so it can't be refunded once printing starts.
What we do instead is make sure there are no surprises. Every custom job goes through mockups and proofs before anything is printed. You see it, you approve it, then we make it. If the finished piece doesn't match the proof you approved, that's on us and we'll fix it. Changes are free right up until you sign off.
Mystery Colorways
When you choose Mystery, we print from what's left on the shelf — the end of a spool, too little for a full run and too much to throw away. Never the Classic five. Because that filament runs out, we can't remake yours, so mystery orders can't be exchanged for a different color. Everything else about our guarantee still applies — if it arrives faulty or damaged, we'll reprint or refund it. If you want a specific color, pick that colorway instead and you'll get exactly what's shown.
Heat damage is not covered
Printed plastic softens. A piece left in a hot car, on a radiator, in direct summer sun or run through a dishwasher will deform, and that isn't a manufacturing defect. Heat damage is not covered under any circumstances. If you need something that has to take heat, tell us before you order and we'll print it in a material that can.
Printed items — 30-day defect cover
Covered
Layer separation or splitting under normal use
Parts that don't fit as described
Finish or paint failure on finished pieces
Damage in transit
Not covered
Heat damage of any kind
Breakage from drops or impact
Normal wear on moving parts
Change of mind