Refund policy
Sabers carry 30-day returns and a 12-month warranty. Prints, cosplay and custom work are made for you, so those are covered against defects. Everything is spelled out below.
30-Day Returns (Sabers and Accessories Only)
This 30-day window applies to sabers and accessories only. Printed items, cosplay pieces and custom work are made to order, so see the sections below.
- Contact us. Email john@blackforgeworkshop.com with your order number and reason for return within 30 days of delivery. Sabers and accessories only.
- Get instructions. We'll send return instructions within 24 hours. The item must be unused and in its original packaging.
- Ship it back. Return shipping is the customer's responsibility unless the item is faulty or sent in error. Returns are sent to: Blackforge Workshop, 112 W Glenlake Ave, Roselle, IL 60172, United States.
- Get refunded. Once received and inspected, your refund is processed within 5 to 7 business days to your original payment method.
Exchanges
Return the original item following the return process above and place a new order for the saber you want. This is the fastest way to get the right one to you. Contact us and we can help coordinate.
Damaged on Arrival
Contact us immediately at john@blackforgeworkshop.com with your order number and photos of the damage. We'll arrange a replacement or refund. Damage in transit is covered and we'll deal with the carrier on your behalf.
12-Month Saber Warranty
Every Blackforge saber is covered for 12 months against manufacturing defects from the date of purchase.
Covered: soundboard and electronics failures, battery defects, hilt construction defects, speaker failures, charging port issues.
Not covered: dueling or impact damage, drops or physical abuse, water damage, incorrect charging, normal wear and tear.
The blade is a consumable part rated for dueling. Manufacturing defects in the blade are covered, for example a blade that arrives with dead LEDs or a faulty strip. Impact damage from combat is not covered.
Making a claim: email john@blackforgeworkshop.com with your order number, a description of the issue, and photos or video if possible. We'll respond within 2 business days. We aim to resolve all warranty claims within 7 to 14 business days from the time we receive your item, and we'll keep you updated throughout.
After 12 months: contact us anyway. We can't guarantee coverage outside the warranty period, but we'll assess the issue and do what we can.
Printed Items: Defects Only
Printed items are produced after you order, in the design and finish you chose. They can't be resold, so they aren't eligible for return because of a change of mind.
If a piece arrives faulty, damaged in transit, or isn't what you ordered, email john@blackforgeworkshop.com within 30 days with your order number and photos. We'll reprint it or refund it, your choice. You won't be asked to ship a faulty print back at your own cost.
30-day defect cover includes: layer separation or splitting under normal use, parts that don't fit as described, finish or paint failure on finished pieces, damage in transit.
Not covered: heat damage of any kind, breakage from drops or impact, normal wear on moving parts, change of mind.
Custom Work: No Refunds, Proofs First
Custom work is designed and made for one person, so it can't be refunded once printing starts. Every custom job goes through mockups and proofs before anything is printed. You see it, you approve it, then we make it. If the finished piece doesn't match the proof you approved, that's on us and we'll fix it. Changes are free right up until you sign off.
Mystery Colorways
When you choose Mystery, we print from what's left on the shelf. Because that filament runs out, we can't remake yours, so mystery orders can't be exchanged for a different color. Everything else about our guarantee still applies: if it arrives faulty or damaged, we'll reprint or refund it.
Heat Damage Is Not Covered
Printed plastic softens. A piece left in a hot car, on a radiator, in direct summer sun or run through a dishwasher will deform, and that isn't a manufacturing defect. Heat damage is not covered under any circumstances. If you need something that has to take heat, tell us before you order and we'll print it in a material that can.
Contact
Blackforge Workshop
Workshop and shipping: 112 W Glenlake Ave, Roselle, IL 60172, United States
Mailing address: 780 W Army Trail Rd, Suite 267, Carol Stream, IL 60188, United States
john@blackforgeworkshop.com
305-336-8100